Return & Refund Policy
* Read First : Because our products are customize printed, it made to order. We only offer replacements on items that are materially flawed. If your order is defective, please file a claim with content is describe the problem of the product, a photograph showing the specific problem and by including the order number, then sends it to email at [email protected] . Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
1. BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen a wrong size , wrong color and wrong type
+ You can’t cancel your order if it was placed 24 hours ago
+ The image quality in product is considered good
If your order has been over 24 hours we can’t help you cancel your order because your item was finished . But You can email for us . If it still processing we will cancel for you . Please sympathize with us for this inconvenience. It is difficult to sell to someone who has not the right choice. Any excuse from us, we will make you another one. We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receiving your sympathy and support in the future.
2. EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
+ You receive an incorrect item
+ Your order contains damaged product(s)
+ Your order has a printing mistake
+ Part of your order is missing from the package.
What do you need to do in exchange for a returns or refund?
Send 01 email to us at [email protected] With the subject “Request exchange or refund” and content is describe the problem of the product, a photograph showing the specific problem with the product and by including the order number.
Address: 4106 Berini Drive, Durham, NC 27705
Email: [email protected]
Phone: Order information: +1 (979) 217-3789 (Product, Confirmation Email, Tracking Number, ETA) / Order complaint: +1 (931) 219-9579 (Late Delivery, Complaint on Product Quality, Return and Refund after Shipping)
2.2) REFUNDS (if applicable):
Give you 100% Refund as it’s totally our fault.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days – about 03-10 business days.
necystore.com gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
Remember, once you receive your item, you have 30 days to submit a return/refund request. The product is unwashed, unworn and unused.
* Have any question, please contact us at [email protected]